Privacy Policy

This website (Ballarat Arborist) is operated by Crewdo Pty Ltd (ABN 85 607 112 578), trading as Tree Rank ("we", "us"). We take privacy seriously and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Last updated August 2026.

What we collect

When you enquire through this site we collect what you give us: your name, phone number, email address, suburb, the property or job address if you provide it, and your description of the work. When you call the number on this site we collect the caller's phone number, the time of the call, and a recording of the call or voicemail so your enquiry can be passed on accurately. Like most websites we also collect basic technical data such as pages visited.

Why we collect it

We collect this information for one main purpose: to connect you with the independent local arborist business that services this area so they can contact you and quote your job. We also use it to run and improve the service, to keep records of enquiries, and to deal with any questions or complaints.

Who we share it with

Your enquiry details, including call recordings and voicemails, are shared with the arborist business we refer you to. We also use trusted service providers to run this service, including web hosting, email delivery and telephony providers. Some of these providers store data outside Australia, including in the United States. We do not sell your information or use it for unrelated marketing.

Cookies and advertising

This site uses Google Ads conversion tracking. Google sets cookies (such as _gcl_aw and _gcl_au) so that if you arrive here from one of our Google ads, Google can tell us that the ad led to a call or an enquiry, and may show a different phone number to you for that purpose. Calls to that number are forwarded to the same local arborist. Google may also use these cookies to show relevant ads on other sites. You can opt out at adssettings.google.com or block cookies in your browser; the site still works without them.

Storage and security

Enquiry data is stored in access-controlled systems available only to us and the arborist business handling your enquiry. We keep enquiry records only as long as needed for the purposes above and applicable record-keeping obligations.

Access, correction and deletion

You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it. Email leads@crew.do and we will respond promptly.

Complaints

If you believe we have mishandled your personal information, email us first at leads@crew.do and we will investigate. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.